Sydney Casinoeatery

Legal & Privacy

Privacy Policy

Effective date: 19 September 2026

Sydney Casinoeatery is committed to protecting the privacy of all guests and website visitors in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect personal information. It applies to interactions with our website, dining reservations, gaming floor, and VIP services.

Information We Collect

We collect personal information that is reasonably necessary for our functions and activities, including identity, contact, and transactional details. Collection is limited to what is necessary for our services.

  • Identity information: full name, date of birth, and government-issued ID details for age verification. Valid physical ID proving age 21+ is required for gaming floor admission.
  • Contact information: phone number, email address, and postal address.
  • Transactional information: dining reservations, gaming floor visits, and VIP membership preferences.
  • Technical information: IP address, browser type, and website usage data via cookies.

How We Use Personal Information

We use personal information to provide and improve our services, ensure legal compliance, and enhance guest experiences.

  1. Processing dining reservations and VIP concierge requests.
  2. Verifying age and identity for gaming floor admission. The gaming floor is open 24/7 for licensed patrons.
  3. Communicating about bookings, events, and promotions, but only with your consent for direct marketing.
  4. Complying with legal obligations, including anti-money laundering and responsible gambling regulations.

Disclosure of Personal Information

We may disclose personal information to trusted third parties who assist us in operating our business, subject to confidentiality agreements. Disclosure is limited to purposes outlined in this policy. We do not sell personal information to third parties.

  • Service providers: IT support, payment processors, and marketing platforms.
  • Regulatory bodies: as required by law, including gaming and liquor licensing authorities.
  • Professional advisors: legal, accounting, and insurance providers.

Data Security and Retention

We implement reasonable physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, and unauthorized access. We comply with Australian data protection standards.

  • Encryption of data in transit and at rest.
  • Access controls limited to authorized personnel.
  • Regular security assessments and staff training.
  • Retention periods based on legal requirements and business needs. Personal information is destroyed or de-identified when no longer needed.

Access, Correction, and Complaints

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

  1. To request access or correction, contact our Privacy Officer at [email protected].
  2. We will respond to requests within a reasonable timeframe, typically 30 days.
  3. If you have a complaint about our handling of your personal information, please contact us first.
  4. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Location & Concierge

Sydney Casinoeatery is located at Level 38, 88 Barangaroo Avenue, Barangaroo NSW 2000, Sydney, Australia.

Address

Level 38, 88 Barangaroo Avenue,
Barangaroo NSW 2000,
Sydney, Australia

Hours

Dining Room: Daily 12:00 PM – 11:30 PM
Casino Gaming Floor: Open 24/7 for licensed patrons

Dress Code

Smart Elegant Attire Required. Valid Physical ID Proving Age 21+ Required for Floor Admission.

Valet & Transport

Complimentary VIP Valet at Barangaroo South Concourse.

Contact Us About Privacy

For any privacy-related questions, requests, or complaints, please contact our Privacy Officer.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations.

  • The latest version will always be available on this page.
  • We will indicate the effective date at the top of the policy.
  • Material changes may be communicated via email or website notice.

This policy is effective as of 19 September 2026.